Return & Refund Policy

At Mitlix Private Limited, we stand behind the quality of every product we sell. If you are not satisfied with your purchase, we offer a straightforward return process subject to the conditions below.

Returns are accepted within 7 days from the date of delivery for the following reasons:

• Product received is damaged, broken, or leaking
• Wrong product or variant delivered
• Product is expired or near expiry (within 3 months of purchase date)
• Seal is broken or tampered upon delivery
• Product is missing from the order

The following items are not eligible for return or refund:

• Products where the seal has been opened by the customer
• Products returned after 7 days of delivery
• Products purchased during special sales, clearance, or combo offers (unless damaged/wrong)
• Products damaged due to misuse, negligence, or improper storage
• Gummies, chewables, and consumable products once opened

Note: Due to the consumable nature of health supplements, we are unable to accept returns for products that have been opened or used, except in cases of damage or defect.

To request a return, follow these steps:

1. Contact Us within 7 days of delivery at contact@mitlix.com or +91 9130009102
2. Share Details: Provide your order number, a description of the issue, and clear photographs of the product and packaging
3. Approval: Our team will review your request within 2 business days and approve or decline with reasons
4. Pickup or Drop-off: Approved returns will be picked up from your delivery address at no additional cost, or you may be asked to ship via a pre-paid label
5. Refund Processing: Refund is initiated within 2 business days of receiving and inspecting the returned product

Refunds are processed to your original payment method:

Timelines are from the date of refund initiation by Mitlix. Bank processing times may vary.

In cases of damaged or wrong products, we may offer a free replacement instead of a refund, depending on product availability. You can choose your preferred resolution (replacement or refund) when raising the return request.

Orders can be cancelled within 12 hours of placement by contacting us. Once the order is dispatched, cancellation is not possible. If you refuse delivery of a dispatched order, the refund will be processed after the product is received back at our warehouse, minus shipping charges incurred.

If your package arrives visibly damaged, please do not accept the delivery and ask the courier to return it immediately. Take a video/photo as evidence and contact us within 24 hours. In such cases, a full refund or replacement will be processed at no cost to you.

For return or refund queries, reach us at:

Our customer support team is available Monday–Saturday, 10:00 AM – 6:00 PM IST. We aim to respond within 24 hours.