Privacy Policy

Mitlix Private Limited ("Mitlix", "we", "us", or "our") operates the website www.mitlix.com and is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our website.

We collect the following types of personal information:

• Identity & Contact Information: Name, email address, phone number
• Delivery Address: Shipping address including street, city, state, pincode, and country
• Payment Information: We do not store card details. Payments are processed securely through Razorpay. We only retain the transaction ID and order status.
• Usage Data: IP address, browser type, pages visited, time spent, referral URLs, and device information
• Account Data: Username, password (hashed), and purchase history

We use your personal information to:

• Process and fulfill your orders
• Send order confirmations, shipping updates, and invoices
• Manage your account and provide customer support
• Send promotional communications (only with your consent)
• Improve our website, products, and services
• Detect and prevent fraud or unauthorized activity
• Comply with legal obligations under applicable Indian laws

We do not sell or rent your personal information. We may share your data with:

• Logistics Partners (e.g., Shiprocket, Delhivery, Blue Dart): to deliver your orders
• Payment Gateway (Razorpay): to process transactions securely
• Cloud & Hosting Providers: for website operations and data storage
• Legal Authorities: when required by law, court order, or government regulation

All third-party service providers are bound by confidentiality obligations and may not use your data for any other purpose.

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. Cookies do not contain personally identifiable information on their own.

You can control cookie settings through your browser. Disabling cookies may affect certain features of the website.

We retain your personal data for as long as your account is active or as needed to provide services. Order records are retained for a minimum of 7 years as required under applicable tax and accounting laws in India. You may request deletion of your account and associated data at any time (see Section 8).

We implement industry-standard security measures including SSL/TLS encryption, bcrypt password hashing, and secure cloud infrastructure to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise these rights, contact us at contact@mitlix.com. We will respond within 30 days.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

For any privacy-related queries or requests, contact: